Improve Customer Relationships with Teachworks Notifications

Good communication is an important part of any tutoring business.  Life can get busy and your customers might not always be on top of their schedules.  They might confirm their lessons, get preoccupied and forget to make a note of their upcoming lessons.  For a tutoring business, any missed lessons can lead to missed opportunities for income and repeat customers. 

Teachworks helps cut down on these issues as it supports a wide range of automatic system notifications to help you communicate information to your clients and employees. Not only are these notifications fully customizable to suit your business’ needs, they also provide you with many benefits:

1. Automate Communication 

All notifications in Teachworks can be automated.  This allows you to communicate important things related to your tutoring business such as lesson reminders and invoice reminders.

2. Build or Improve Relationships with your Customers

Building customer relationships is one of the greatest ways to ensure customer loyalty, which leads to repeat business.  Email and SMS Notifications help your business provide consistent and reliable customer service to your customers while requiring almost no manual work.

3. Customizable Notification Templates to Suit your Needs

You can customize the subject and message of all notifications sent to students, parents and employees from your Teachworks account.  This allows you to add information relevant to your tutoring business and provide clear and detailed notifications to your customers.   Below you can find a list of notifications within Teachworks that can be personalized and automated:

  • Lesson Reminder Emails
  • Welcome Emails
  • Lesson Notes Emails
  • New Invoice Notifications
  • Overdue Invoice Reminders
  • Payment Received Notifications
  • Employee Payslip Emails

Teachworks also has additional notifications that become available with some of the Free Add-ons that are included with all subscriptions. Our most popular  notification features that can be enabled with add-ons are as follows:

  • Uncompleted Lesson Reminder Add-on – This simple add-on automatically sends a reminder to teachers to complete their lessons (if they have any uncompleted lessons) in a specific period of time.
  • Schedule Confirmation Add-on – This add-on allows you to send your customers a personalized email that includes a snapshot of all their scheduled lessons for a selected period of time.
  • Package Balance Alerts Add-on – This add-on allows you to send email alerts to your company and/or a client when the unused lessons or hours in a package reaches a specified level.

Enabling the Add-ons is as simple as clicking on the Integrations & Add-ons button under Account Settings and clicking “Enable” under the Add-on you wish to enable.  All of the notifications that are included in add-ons will be automatically emailed or texted to your customers afterwards.  

Reaching out to clients and employees with automated notifications on a regular basis will really help you stand out from your competitors and make a lasting impression.

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